About EPI Techno

1. Data We Collect

EPI collects the following categories of employee data to support operations:

• Identity & Contact: Full name, email address, phone number, NTID (network username), and job designation.
• Employment Details: Hire date, assigned store, market/region, and supervisor relationships.
• Performance Data: Sales activations, upgrades, BYOD counts, accessory sales, conversion rates, base MRC, feature revenue, and other RT POS performance metrics synced from authorized reporting systems.
• Time & Attendance: Clock-in/out timestamps, GPS location at time of clock action, break records, hours worked, and late-penalty charges.
• EPI Scores: Employee Performance Index scores including clock punctuality, customer satisfaction, flagged activations, device/feature retention, and custom metrics defined by management.
• Supply Orders: Accessory and supply order history submitted by or on behalf of the employee.
• Chat & Messaging: Group chat messages and direct messages sent within the platform.
• HR & Requests: HR tickets, vacation requests, OTP requests, and audit requests submitted by the employee.

2. How Your Data Is Used

Your data is used solely for the following business purposes:

• Tracking and evaluating individual and store-level performance against monthly quotas and goals.
• Calculating Employee Performance Index (EPI) scores for reviews, recognition, and improvement plans.
• Verifying time and attendance with GPS location data to ensure clock-in/out integrity.
• Managing supply and accessory orders within approved budget limits.
• Facilitating team communication through group and direct messaging.
• Processing HR tickets, vacation requests, and operational approvals.
• Generating automated alerts (e.g., quota milestones, behind-streak warnings) to keep teams motivated and informed.
• Producing aggregated, anonymized district-wide reports for leadership decision-making.

3. Data Sharing & Access

Access to your data is governed by role-based permissions. Only authorized personnel can view your information:

• You can view your own performance, time records, and messages.
• Store Managers can view data for employees within their assigned store.
• Trainers & District Managers can view aggregated market-level performance data for their assigned markets.
• Administrators have full access for system management, configuration, and oversight.

Your personal data is never sold to third parties. Data may only be shared with authorized external systems (e.g., RT POS reporting) for performance synchronization, and only with appropriate authorization.

4. Data Security

EPI employs industry-standard security measures to protect your data:

• Role-based access control (RBAC) and row-level security (RLS) to restrict data visibility by role.
• Encrypted data transmission (TLS/SSL) for all communications.
• Secure authentication with session-based token management.
• Screen security features including watermarks, screenshot deterrence, and copy protection on mobile devices.
• Audit logging of administrative actions for accountability.

5. Data Retention

Performance metrics, time records, and EPI scores are retained for the duration of employment and for a reasonable period thereafter for historical reporting and compliance purposes. Chat messages and HR tickets are retained per company policy. You may request deletion of your personal data by contacting your administrator.

6. Your Rights

• View your own performance data, time records, and messages at any time.
• Request corrections to inaccurate personal or performance data.
• Submit HR tickets or complaints through the platform regarding data concerns.
• Request access to or deletion of your personal data, subject to company retention policies.

7. GPS & Location Data

GPS location is captured only at the moment of clock-in and clock-out actions to verify attendance at the assigned store location. Location data is not tracked continuously and is not used for any purpose other than time-and-attendance verification.

8. Changes to This Policy

This privacy policy may be updated periodically. Employees will be notified of material changes through in-app announcements. Continued use of EPI after changes constitutes acceptance of the updated policy.